Help File - Email Enquiries

When a client makes an email enquiry via your listing, you will receive an auto-generated email directly to the nominated email address* associated to your listing advising you of the new business lead. 

This email contains all of the enquiry details and client contact details.

Make sure you click on the link within the email to register with our system that you have received the enquiry and read the email. EventConnect.com's unique secondary notification system will automatically fax this enquiry to you if the initial email is not acknowledged via the link contained within it.

You can now respond directly to the client's enquiry.

All enquiries are kept on file within your listing (see the Related Link 'Respond to a RFP Enquiry').

*The nominated email address is driven from the personal details of the user account assigned to the venue or service listing, see related link "Update your personal contact details" for more information.


Need additional help?

You can call us in Australia during business hours 9.00am to 5.00pm AEST on +61 3 9945 8100 or email our support team with your query.