General Manager of Radisson on Flagstaff Gardens Melbourne, Justin Phillips, has attributed his hotel’s back-to-back Tourism Accommodation Australia Superior Accommodation Hotel award for Victoria to the addition of the service philosophy ‘Every Moment Matters!’.
“We have meticulously applied the group’s ‘Yes I Can!’ mantra over many years, but the addition of ‘Every Moment Matters!’ has reinforced our focus on service delivery,” he said. ”It has helped us maintain the standards we portrayed to win the same award last year.”
“The performance of our hotel amongst an extraordinary group of fellow nominees is testament to our delivery of service excellence,” he said.
Other finalists at last night’s awards dinner were Amora Hotel Riverwalk, Crown Promenade, Doubletree By Hilton, Four Points By Sheraton Melbourne Docklands, Hyatt Place Melbourne Essendon Fields, RACV City Club, Rydges, and Swanston Hotel Melbourne Grand Mercure.
Mr Phillips said team members work tirelessly to ensure the hotel provides memorable moments to all guests, every day, everywhere, every time.
“We are blessed to have a team that personifies the famous ‘Yes I Can!’ and ‘Every Moment Matters!’ service spirit of Radisson Hotel Group, and this award serves as great recognition of their proud commitment to our guests.”
The hotel was also a finalist in the following categories: Hotel Restaurant Of The Year (HQ’s On William), Concierge Of The Year (Winstar Yang), Food & Beverage Services Employee Of The Year (Mario Rossi) and Front Office Service Employee Of The Year (Mirisha Bowler).
Mr Phillips said another indicator of the hotel’s service focus is its Top Ten ranking on TripAdvisor (currently #7 out of 164 Hotels).
It is undeniable that Radisson on Flagstaff Gardens provides their guests with an unforgettable experience. Guests can enjoy a delightful dining experience, breathtaking views of the Melbourne skyline from the rooftop gym and spa, alongside the top-notch services available, including valet parking, and a 24-hour concierge who can give insider tips for a unique Melbourne experience.
Located in Melbourne’s CBD, the Radisson on Flagstaff Gardens is the perfect city escape with so much to offer. Whether you are looking for a Melbourne escape, hosting a seminar, conference or cocktail party in one of the hotel’s flexible event venues, or even looking for a location beside the picturesque Flagstaff Gardens for a dream wedding, the 4.5-star hotel will provide guests with exceptional service and a memorable experience.
Happy Radisson team. From left: Winstar Yang (Concierge Manager), Mario Rossi (Restaurant Manager), David Pereira (Executive Chef), Alex Ong (Director of the Hotel), Justin Phillips (General Manager) with the award, Mirisha Bowler (Duty Manager), Ellen Collins (Front Office Manager), Colette Tobin (Director of Sales & Marketing), Caroline Larsson (Revenue Manager) and Margaret Fernandes (Executive Housekeeper).