You have managed to uncover a problem with our site that our highly paid programmers and tech-nerds should have.
We have just sent them a stern email advising them of the problem and telling them they need to do better. (You may even get a Christmas card if they feel bad enough about it.)
Hopefully, our cute puppy picture will lessen the pain and make you feel better about the whole sad experience.
Please accept our apologies and our thanks for your patience.
Disclaimer: Error recipients may not actually get a Christmas card.